At Techmart India, we strive to provide high-quality digital weighing scales and excellent customer service. However, we understand that there may be instances where you may need to return a product. Please review our refund policy outlined below:

1. Returns and Refunds: We offer a hassle-free return and refund process for eligible products purchased from Techmart India. If you are not completely satisfied with your purchase, you may request a return and refund within 7 days from the date of delivery.

2. Eligibility Criteria:

   • To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging.

   • Products that have been damaged, altered, or tampered with may not be eligible for a refund.

   • Certain products, such as customized or personalized items, may not be eligible for return or refund unless they are defective or damaged upon arrival.

3. Initiating a Return:

   • To initiate a return, please contact our customer service team within the specified return period to request a return authorization (RA) number.

   • You may be required to provide proof of purchase, such as your order number or receipt, along with details of the reason for the return.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect due to an error on our part.

   • We recommend using a trackable shipping method and insuring the package to ensure safe return delivery.

5. Refund Process:

   • Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed within 7 days and automatically applied to your original method of payment.

   • Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's processing time.

6. Exclusions:

   • Certain items may not be eligible for return or refund, such as clearance or final sale items, gift cards, or downloadable software.

   • We reserve the right to refuse returns or refunds for items that do not meet our eligibility criteria or are returned without prior authorization.

7. Damaged or Defective Products:

   • If you receive a damaged, defective, or incorrect product, please contact us immediately to arrange for a replacement or refund at no additional cost.

8. Contact Us:

   • If you have any questions or concerns about our refund policy or the return process, please contact our customer service team at service.techway@gmail.com or Whatsapp at 7651979938.

By shopping with Techmart India, you agree to abide by the terms of our refund policy. We appreciate your understanding and cooperation.

RETURN & REFUND POLICY